Delivery Instructions

1. Before Pickup

• Have your consignment booked and AWB / consignment number ready — you'll use this to track the shipment throughout its journey.
• Ensure someone is available at the pickup address during the scheduled pickup window.
• Declare the correct weight and a clear description of the contents at the time of booking — this affects both routing and rate calculation.

2. Packaging Guidelines

• Use a rigid outer box or crate appropriate to the weight and fragility of the contents — avoid loose plastic bags for anything beyond documents.
• Cushion fragile items with adequate packing material (bubble wrap, thermocol, or foam) to prevent movement inside the box.
• Seal all edges and openings securely with strong packing tape; avoid using cloth or paper tape for heavier shipments.
• Remove or cover old shipping labels from reused boxes to avoid misrouting.
• Mark "Fragile" or "This Side Up" clearly where relevant, though this is a guide for handlers and not a guarantee against damage in transit.

3. Addressing Your Shipment

Incomplete or incorrect addresses are the single biggest cause of delivery delay. Please include:

• Full receiver name and a reachable mobile number.
• Complete address including house/flat number, building/society name, street, landmark, city, and state.
• A correct 6-digit pincode — you can verify serviceability using our Find Pincode tool before booking.

4. Delivery Attempts

Our delivery team will typically make up to two delivery attempts to the given address. If the receiver is unavailable, our team will try to contact the number provided to reschedule. Shipments that cannot be delivered after repeated attempts are handled as described under Undeliverable Shipments below.

5. ID Verification

For certain high-value, restricted, or age-sensitive shipments, our delivery executive may request the receiver to show valid government-issued photo ID and sign for the parcel. Please keep ID handy if you're expecting such a shipment.

6. Out-of-Delivery-Area (ODA) & Remote Locations

Some pincodes fall outside our standard serviceable network and are flagged as ODA in our tracking and pincode lookup results. Deliveries to these locations may involve longer transit times and additional handling charges. Please check the ODA / SSL status of the destination pincode before booking a time-sensitive shipment.

7. Undeliverable Shipments

If a shipment cannot be delivered due to an incorrect address, repeated receiver unavailability, or refusal at the destination, our operations desk will attempt to contact the sender for further instructions. Undeliverable shipments not resolved within a reasonable period may be returned to the sender at applicable charges, or handled as per the terms agreed at booking.

8. Proof of Delivery (POD)

Once a shipment is successfully delivered, a Proof of Delivery record — including receiver name, timestamp, and signature or photo capture where applicable — is generated and made available directly from your tracking results.

9. Damaged or Missing Items

If a shipment arrives visibly damaged, please note this at the time of receiving where possible and avoid discarding the outer packaging until the matter is resolved. To report damage or a missing item, contact our operations desk with your consignment number within 7 days of delivery — see our Terms & Conditions for the full claims process.